Frequently Asked Questions (FAQ)


General Information on Felix Airways

1. What is the price structure of Felix Airways?   

There are 6 fares. The 1st and 2nd fares are sold outside Yemen and the other 4 fares are sold for residents in Yemen. The earlier you book, the cheaper the fare will be.  
2. How can I check Felix prices?

Prices will be displayed along with other flight information when you conduct a flight search in our website. 
3. Is it safe to fly Felix Airways, compared with other airlines?

Absolutely. Felix Airways are safety and maintenance standards comply with strict international standards. Our planes are maintained according to strict repair and maintenance program according to international standards.   
4. How many seats are available on each of the aircraft?

All our aircraft have been specially modified to accommodate one class of seating:  Our new aircrafts can accommodate 72 passengers.
5. How can I advertise with Felix Airway?
You can contact/email us at marketing@felixairways.comfor further information regarding advertising.

Booking Queries

1. How do I book my flight? 
     You can make your flight booking by the following methods:
a. Buy a seat online at www.felixairways.com
b. Call Felix Airways Call-Center in Sana'a at +9671 565656 or email support@felixairways.com
c. At all airport stations – there is Felix Sales Office
d. At selected Travel Agents
e. Soon you can buy a seat at post-offices in Yemen and using SMS gateway

once your payment has been made, you will be issued a Booking Number and a Flight Itinerary together with conditions of the fare. As an option we can email you the flight itinerary and the booking number. 
2. What shall I do if I have to fly Felix Airways within the next 24 hours?
     You can phone or email us at our Call Centre and pay with your credit card. Make your booking and get a Booking Number.
     For cash payment, you can go to any travel agent or Felix airport sales offices.
     Please remember to bring an ID or your passport for check-in purposes. 
3. Do I receive a ticket when I book a seat on a Felix Airways flight? 
No. at present Felix Airways is a ticket less airline. We are able to offer you a better fare for our service!
4. Is my credit card and personal information protected when booking online? 
   Yes, all our transactions are secured using SSL certifications (Secure socket layer) and encrypted using 128bit algorithms.

  1. Can I change my reservation?

     Yes and NO. If you buy fare no. 1  [ booking H class ] you can change reservation without a fee. If you buy fare no. 2,3  [ booking E –D class ] you can change but a fee of US dollar 10 for E class and 15 USD for D class is imposed per sector and per passenger . Fares no. 4,5 and 6  [ booking C , B and A class ] are valid only for flight booked. Changes are not permitted. 
6. Can I purchase an open ticket?  
      NO. At present Felix Air is a ticket less airline and all flights are point-to-point.

7. If I miss my connection flight as a result of Felix flight delay, will you book me on another flight or refund my ticket?  
      NO. Felix operates on a point-to-point basis and is not held responsible. 
8. How can I get a receipt for my flight?
     The itinerary or booking slip has the details including the fare paid. If you use the website or purchase from a travel agent it will printed for you. You can contact the call center to email you the travel itinerary, which is considered a receipt.  
9. Do you allow pets / live animal to be carried on board or in cargo?
     Live animal in cargo is not accepted. But a pet can be carried in cabin and the fee is US dollar 2 per kg. Advance arrangement is required and you have to contact  Felix call-center +9671  565656 or email support@felixairways.com 

Check-In queries

1. When and how can I check-in?  
     You can check-in at the airport counter which opens 2 hours prior departure time. The counters close 45 minutes before scheduled departure time. Late arrivals will not be accepted for check-in once the counter is closed.  
2. Does Felix Airways provide any food or drinks on board?
    No, we do not provide any drinks or food for free. The cost of ticketing, in-flight meals and frequent flyer schemes are omitted from your fares so that you need not pay any more than is necessary for the flights. We do however sell soft drinks and snacks onboard at reasonable prices.
3. Can I select seats when I check-in? 
     Felix pre-assigns seats for families, groups etc. You can select  a seat in advance , the call-center will help you . But during check-in seats are selected on first come first serve basis.
4. What would happen if I miss my flight?  
     Those who purchased fare no. 1 [ H class ] can book on another flight or request  a refund . Fare no. 2 [ E class ] has to pay a fee of  US dollar 15 per segment and per passenger. Fare no. 3 [ D class ] has to pay a fee of  US dollar 15 per segment and per passenger. The other three classes [ A, B, and C class ] the seats are non-refundable and a new booking is not permitted. You must be Present at the boarding gate no later than 45 minutes prior to departure.


 
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